Refund policy
Everything Yipes sells is printed or made to order. Policies for our two types of orders are below.
Custom Production Orders
Quoted orders for shirts, embroidery, signs, banners, vehicle graphics and other custom work.
- All sales are final. We do not offer refunds on production orders.
- Proofs: Nothing is produced until you approve a proof. Please check spelling, colors, sizes, quantities and placement carefully before approving.
- Payment: Payment is due before orders are placed in our production schedule.
- Cancellations: Orders can be cancelled before proof approval. Design fees are non-refundable if design work has already begun or been completed. After approval, orders can’t be cancelled.
- Inspection: Please inspect your order at pickup and let us know about any issues before leaving our shop. Delivered orders must be inspected and any issues reported within 48 hours of delivery. Items that have been worn, washed, altered or installed are not eligible for claims.
- Customer-supplied items: We aren’t responsible for damage to garments or items you provide for decoration.
Webstore Orders
Items bought through our online shop.
- Returns and exchanges: Items are printed to order, so please check the size chart before ordering. Returns are accepted within 14 days of receiving your item, and items must be in new, unworn and unwashed condition to be considered. Because every item is custom printed to order, we can’t accept exchanges.
- How to start a return: Email info@yipesprinting.com with your order number or proof of purchase before sending anything back. Items sent back to us without first requesting a return will not be accepted.
- Return shipping: The customer pays return shipping unless the item was our mistake.
- Refunds: Refunds go back to the original payment method once we receive and inspect the item. Please allow 1-7 business days for refund processing.
- Product images: Mockups are a visual representation. Final product may vary slightly.
- Cancellations: You can cancel your order if production has not already begun. A 10% cancellation fee will be applied to all cancelled orders. Once production has begun, orders can’t be cancelled or changed.
- Damaged, defective or wrong items: Please inspect your order when you receive it and contact us right away at info@yipesprinting.com if an item is damaged, defective or wrong, so we can look into the issue and make it right. Claims for damages or defects can’t be accepted more than 14 days after delivery or pickup.
- Returned to sender: If a package comes back because of a wrong address or because it wasn’t claimed, we’ll reship it once a new shipping charge is paid.
- Sale items and gift cards: Sale items and gift cards can’t be returned or refunded.
Questions
Contact us at info@yipesprinting.com or 740-986-4035, Monday-Friday 9am-4pm.